The City of New Orleans has announced the inception of PermiSTAT, a new performance management tool designed to identify bottlenecks, track key metrics, and improve the overall customer experience in the City of New Orleans Department of Safety & Permits. The system is now in Phase 1.

It was developed in partnership with the offices of Safety & Permits, Information Technology & Innovation, the CAO, and the Office of Performance and Accountability. The City has stated that these offices meet biweekly to troubleshoot issues and adjust workflows in real time.

With improved timelines, clearer communication, lighter administrative burdens, and the launch of PermiSTAT, the City’s goal it to build a Safety & Permits operation that is more efficient, more predictable, and more responsive than ever before.

What’s Coming Next: A Public-Facing Dashboard

Once the information is gathered, the City plans to roll out a data-driven public-facing dashboard that will:

• Show residents and businesses where their permit type sits in the process.
• Highlight bottlenecks and areas experiencing delays.
• Provide increased transparency around both staff capacity and service expectations.
• Give the public a clearer understanding of what the City can control—and what falls outside departmental authority.

If this project is successful, everyone involved in commercial real estate in New Orleans will appreciate the City making it easier for the public to follow progress, ask informed questions, and hold the system accountable.

We will keep you posted on the launch of the dashboard.